Versa SASE VPN Issue

VPN
1

Hello all, was wondering if anyone ever had experienced an issue with registering a device to Versa SASE VPN and gives them an error after attempting to register. The error states unable to communicate to Versa Service. My team and I emailed our vendor but still no resolution.

So far we tried:

Removing my User account from the VPN group through AD

Turning off the windows defender firewall on my laptop

Reinstalling the latest version of VERSA

We think this is a machine issue with my laptop as we tried adding myself to the VPN on a different desktop and I was able to register there.

I am not really sure what else to be looking for as there are not a lot of articles about this particular issue.

2

I had similar issue connecting to versa gateway from the windows client. The only workaround is to switch wifi to a 4g mobile hotspot (different ISP). I have tried factory resetting and restarting every single device but didn’t help

My only conclusion is my ISP mate NBN could not route the packets to versa gateway.

3

Managed to solved this via their phone support, they assign me a static ip which become effective after a day and after router power cycle I can connect to Versa SASE.

They mentioned this is a known issue because my ISP (Mate NBN) uses CGNAT for ipv4 which breaks port forwarding. Enabling static ip opts out from CGNAT.