Eero max 7: after software update, pc rapidly disconnects from network

VPN
1

Has anyone had this (or very similar) problem? After my last two eero max 7 software updates (–all my updates, because I’ve only had it for a week), my windows 11 pc repeatedly disconnects from the network every few seconds, and this happens whether it is using a wired or a wifi connection (the pc has both options). It seems that turning the pc off for at least ten minutes, restarting the eero while the computer is off, and then restarting the pc, solves the issue, at least so far. (I’ll update here if that changes.) Thanks.

(Next time I may try only flushing the dns and arp:

https://serverfault.com/questions/770396/how-to-fully-reset-network-adapter

)

2

VPN ? My sons Cisco anyconnect VPN with WIN 11 would not stay connected with eero at all (for a time it worked wired and or through Guest network but even that stopped and same issues as you describe) had to get rid of eero and have no had the issues since

3

Is only affecting one windows PC? I only have Mac and have not seen that on wired or wireless. Are you using default DNS settings in Eero?

4

Yeap, my works PC VPN would stay connected for hours then suddenly drop connection for a split second, some days it was happening 3 times an afternoon. I have since sold the Max 7 as it’s too unreliable. I had the issue on WiFi and Ethernet. My different brand router is working fine so far touch wood. Others have also had disconnection issues lately from what I’ve read. I didn’t notice my other devices lose connection but I wouldn’t know if they did without looking.

I would try one of the 2.5GB Ethernet ports as someone told me the 10GB ports have a bug that can cause issues.

5

I have a pro 6 network and since 7.2.2-16 my laptop seems to jump between nodes even when I’m not moving :frowning: It’s running in bridge mode with client steering off…

6

Delete the NIC devices in Device Manager and reboot, it will reinstall and clear whatever is the problem.

7

Thank you, I don’t use VPN, but in my experience also, certain VPN setups can cause odd network problems.

I will update later this week when I know more, but today I have stability with the eero. It may have taken longer to get the right network tables after eero firmware updates. Either that, or it may have some initial confusion over ipv6. I’ll keep testing, and will know in a few days.

8

Thanks. Yes, I am using the default DNS settings (Comcast DNS in this case), and I have seen the issue on only one PC – could be because it got picked as the master browser for the workgroup. (I thought it might be the NIC, but same behavior happened with a wireless connection on that PC.) One theory I had was a clash in IP reservations might have occurred without my noticing it (my eero tends to be a little slow in showing new devices pop up). I’ll investigate that more fully on the next eero update.

9

Thanks, I had issues on both the 2.5g and 10g ports. Fortunately when I am having issues, I am getting booted out of remote connections every few seconds – so it’s obvious. It’s only a WAN issue, not intranet. --I’m testing a possibility that it may be a problem with ipv6 support, and another idea that it may require all networked computers to be up for a day for the arp paths to properly update in the eero’s memory. I’ll know more after another week of testing.

10

Thank you, I’ll give that a try next time, after the dns and arp table flush.