I had two projects in Outlier and one day when I logged in I received that message, I don’t use VPN and I still couldn’t log in to my account, I contacted support and the only message I received was this:
“We understand that your issue is important and we are committed to resolve it as soon as possible. Your ticket is being routed to the appropriate team, and a Support Agent will address your concern shortly. We appreciate your patience during this time”.
Now it is more difficult for me because I have become totally unemployed