VPN speed issue

VPN
1

We upgraded to 1 gig recently and have been having a heck of a time getting speeds on VPN over 7mbps. My wife works from home and has to connect via VPN to work. We’ve had 3 techs out here, swapped ONT and Ziply’s router, but we can’t get above 45mbps no matter which of the servers she connects to. Much of the time, the speeds seem lower than when we had 200/200. Sometimes the upload speed is 0.7mbps

If we disconnect from VPN and plug directly into the router versus wifi, we’re getting 700+mbps, so there’s nothing wrong with the overall connection.

Any thoughts on how to resolve this? Is there some configuration on the work VPN that’s causing speeds to be so slow and that’s easily changeable? Speeds aren’t consistent and she’s having a lot of issues running video conferences and screensharing presentations, which is a decent part of the job.

The techs have been great, u/jwvo , just baffled by the issue.

2

This honestly sounds like the VPN endpoint maxing out in some form, do you happen to have a traceroute to the vpn endpoint?

3

VPN itself is the issue lol

4

Test this VPN from another location with a different ISP and benchmark

The issue isn’t with Ziply’s connection to your house - so your best bet would be to see if it’s a peering/transit issue. No guarantees they can fix it - but at least you’d know where the issue is.

5

Have her contact her employer’s IT department. They can likely diagnose the issue.

6

A traceroute would be helpful here, I can do a little poking around. Some enterprise networks are amazingly poorly connected to the broader internet.