So I signed up for the free trial of PureVPN and almost immediately cancelled my subscription as I wanted to avoid the recurring billing charges.
I went through the subscription cancellation procedure on the website, which asked me several times to confirm that I wanted to cancel and - eventually - gave me a confirmation that this had been done.
Roll forward 7 days and my PayPal has been charged for an annual subscription which I have endlesssly tried to cancel and request a refund, however when I go through the refund steps on the website I simply get an error stating ‘an error has occurred’ and no refund is generated. I have tried Chrome, Edge and Brave all of which give the same error.
Live Chat have now cancelled my subscription, but I’ve not heard anything from anyone about a refund and I’m now unable to repeat the ‘request a refund process’ on the website; I’m guessing this is because my subscription is marked as cancelled.
How do I go about getting any kind of response from PureVPN in terms of receiving the refund I have requested?