My 2 year subscription was magically change along with double bill

VPN
1

So I ordered Nord Vpn with a two year renewal subscription on December 30th 2020. 69 dollars for two years.

Two years later I get the bill for 69 to my paypal. The charge states “2 year subscription”. A few days later on Jan 2nd I get a bill for a one year subscription for 99…. Same account. In my emails to support Im telling them to reverse the 99 and switch me back to my two year subscription that they have already collected for as this was done without consent.

This is currently what Im dealing with. Im waiting for a response to me sending them images of the receipts but its clear that they are dug in.

First response…
Hello, Bill,

We are contacting you regarding your recent inquiry via our reseller Paddle.

Before we apply the refund for the 1-year plan, we would like to note that we do value our recurring users and we would like to offer you additional 18 months of NordVPN subscription for free if you keep our services.

As such your services would be extended until July 2027.

Please let us know if you would like to proceed with this plan instead of the refund.

Looking forward to your reply!

Best Regards,
Nerea Ortega
Customer Success Team

2nd response

Hello,

Thank you for your reply.

Unfortunately, we do not renew subscriptions for 2-year periods.

That being said, what we offered was 18 months for free on top of your already processed purchase which would be equal to 2 and a half years of service for the same price of 99 USD.

Please let us know if you would like to proceed with this plan instead of the refund.

Looking forward to your reply.

Best Regards,
Martin Diaz
Customer Success Team

2

I had something similar and unsucessfully fought with Nord for months. We had in writing that our subscription expired in May 2023, and I specifically declined automatic renewal at the time of purchase. I finally had to dispute it with my credit card, and I won because I had all the proof showing I had pre-paid, and they charged my card without my consent for a subscription that wasn’t even expired for well over another year. This wasn’t our first issue with them either. I gave them a second chance after the original billing hassles.

I will NEVER do business with Nord again, and I have stayed in this sub specifically to share my story with people so they know what a customer service nightmare they are, and how they use fraudulent billing practices.

3

Is this still applicable if I turn off the auto-renewal?

4

I have caught other subscription businesses do similar tricks…

They think they can change terms without notice… Wtf sort of busienss model is this.

At least they ain’t protected like the airlines… For now.

5

Well that’s enough to at least turn off auto renewal for me. Thanks.

6

Yes two payments of 69. One at the beginning and one dec of 2022. Paypal even says two year subscription. Then a few days later hit me with another 99 that is a 1 year subscription. So they took 69 and 99 within a week for the same account.

7

that you paid $69 in

FTFY.

Although payed exists (the reason why autocorrection didn’t help you), it is only correct in:

  • Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. The deck is yet to be payed.

  • Payed out when letting strings, cables or ropes out, by slacking them. The rope is payed out! You can pull now.

Unfortunately, I was unable to find nautical or rope-related words in your comment.

Beep, boop, I’m a bot

8

I suggest deleting your credit card if it will let you. I have had circumstances where companies wouldn’t allow me to delete the payment method because they require one to be on file, so I got a $5 or $10 prepaid Visa card and changed the payment method to that.

9

Use privacy.com and pause the card :slight_smile:

10

hotel and paid for one

FTFY.

Although payed exists (the reason why autocorrection didn’t help you), it is only correct in:

  • Nautical context, when it means to paint a surface, or to cover with something like tar or resin in order to make it waterproof or corrosion-resistant. The deck is yet to be payed.

  • Payed out when letting strings, cables or ropes out, by slacking them. The rope is payed out! You can pull now.

Unfortunately, I was unable to find nautical or rope-related words in your comment.

Beep, boop, I’m a bot

11

What is this witchcraft??? :flushed_face: :rofl::rofl:
Thank you for letting this (clearly) old person know about this new-fangled technology!