Missing VPN Tab in tools on my iPhone

VPN
1

hi ,

is anybody else having VPN issues on there iPhone?

I have iPhone XS Max running latest iOS and the latest Dashlane premium app from apple app stores, but about a week or so ago I can not access the Dashlane vpn anymore, nor is it even in the tools tab when app is open. there is no Dashlane VPN setting in the iPhone VPN Section of phone either.

see screenshots attached

cheers

2

I have received an update from Dashlane received saying that it is a known problem they are now working on. Latest software update has NOT fixed the problem, contrary to the post on this thread. Ironically they have sent me a customer service survey after my service interruption enquiry. We need every user with this problem to post their dissatisfaction to get it the attention it deserves. It the primary function we are paying for after all. Cleary their quality control on new releases is poor.

3

I have same issues v6.2035.0.38755 , also option Override Clipboard with OTP was missing too… XD

4

I have the same issue - it is gone from the Tools menu. Updated the version to V6.2037 but still not there

5

Me too. No more in the tools tab…

6

Same problem. Same phone. Also IPad Pro not showing VPN in Tools. 10 days now and multiple emails to dashline support with 1 reply that didn’t work. I have deleted all devices on server, deleted and reinstalled all Apps. Still not there. I’m astounded that they keep trying to promote the family plan when they are not providing the service they promise.

VPN is simply not visible in the App across multiple devices. Why?

7

Hi there,

Apologies for our late answer!

The VPN feature should be available with our latets update on iOS. Could you please download our latest version from the App Store and make sure the VPN feature is back.

Best,

8

updated the IOS and dashlane yet the VPN feature is still not there.

9

Problem solved! I just went to the Dashlane app in my iPhone and in (I have the Spanish version) Opciones/General/Integración de sistema avanzada and turned this last one on and the VPN appears now in tools

10

Same issue on iPhone X. I’ve tried everything and nothing seems to fix it

11

Latest version seems to be V6.2037.0.39139

With this there is still no VPN in Tools, only Identity Dashboard Password Generator and New Device Connector within that Tab

12

Could you please send us a DM with your Dashlane login email and if possible, a screenshot of your Tools tab?

Thank you!

13

Updated and still VPN not in the tools’ tab