McAfee VPN blocking internet connection

VPN
1

My parents’ computer has been having a network connection issue. The computer would show it connected and had secured, but they couldn’t load any websites. Being the computer guy of the family I went to cmd palate and ran ping 8.8.8.8 and found 4 packets sent, 4 received. I went into their McAfee software, turned off the VPN, and suddenly everything worked again.

So basically, the VPN was only allowing some apps to access the internet. My question is why, and deeper still, how do I get the VPN back without it blocking things again?

2

I’m having this same problem, specifically after I recently updated my Windows 10. Prior to this, i never had any issues. Now, it takes forever for the VPN to connect, and when it does, the internet can become unstable at times.

I really hope someone can offer solutions soon. Or I may need to cancel my subscription and look for something else.