Hi!
I got a big big problem and hope, someone can help me. Kaspersky blocks the internet connection of almost all of my games (the games tell me, they can’t connect to the internet). It doesn’t matter if it is a steam game, epic game or something esle. I tried adding the games to the exceptions of my firewall and I tried disabling all kaspersky functions one by one to see what causes the problem - nothing. The only fix is to completely end kaspersky.
Is there anything else I can do?
Saving this post and upvoting for visibility, have been facing the same issue for a few months
TL;dr: re-install Kaspersky, but also delete network card drivers!
I fixed this problem! First in-game web stuff wouldn’t work, then I realized even Steam wouldn’t work. I could download games, but not browse the store or workshop, etc. Even Spotify wasn’t loading the homepage or searches, just saved playlists. Chrome/Edge still worked this whole time. The final straw was Windows couldn’t see the internet even. Windows updates, syncing onedrive, etc., didn’t work. When i disabled Kaspersky it would all work, but as you said, turning off individual features didn’t fix it.
Someone, somewhere, said to re-install Kaspersky, and someone else said to delete all network cards. I backed up my Kaspersky settings, uninstalled it, restarted, went to device manager, deleted all the network cards (didn’t bother removing the drivers from the system, just deleting the devices from device manager). Then re-installed Kaspersky. I think it even remembered my settings. This fixed it!
My theory is that Kaspersky used a fake network card for it’s firewalls and protections. Then they updated something in the program and that fake card became orphaned and conflicted with the new one. Chrome and Edge probably find their own path to the web and they could deal with it, but Windows kept thinking the fake network card was the path to the web, when it was a dead end. Chrome did take a minute or two to establish connection, but I got to play the dinosaur game…
Hope this helps anyone else with this problem too!
Replying to you so you take a look at my other post in this thread if you’re still suffering as well!
Hey man! I was trying to trouble shoot my internet connection and it seems like kasperky is the culprit. I don’t really know much about softwares so I was wondering what you were pertaining to as network cards that I have to delete?
If i remember correctly, I just un-installed Kaspersky, then went to the device manager (right click the start button to get there) and selected all the the network adapters, then hit delete. Then restarted and Windows re-installs the driver automatically, then I restarted again and installed Kaspersky again. Good luck!