Today we started getting the error message “Hulu is not available in your region, or you may be using a VPN” on all devices that are connect to our home internet (T-Mobile Home Internet). When i disable wifi on my phone and connect with cell data (also T-Mobile) it works OK.
Anyone else getting a similar issue or have you had anything similar in the past.
-- UPDATE
Hulu support confirmed that there was a problem with my HINT IP address but not my cell phone data IP address but could not resolve issue.
T-Mobile HINT support said that there was a similar issue from someone else today, they asked me to reboot router, after reboot Hulu now working, I confirmed that I now have a different IP address
Are you asking about HULU live tv or just the HULU streaming service? HULU live doesn’t work well with TMHI as HULU doesn’t give the option of setting your location by zip. Possibly your IP address changed recently to a location far enough away than before that HULU sees you in another region.
You can call/contact HULU and let them know. They will update something on their end.
So the update from Hulu is “Oh okay, yes in this case it seems that it is a connectivity issue, I mean the network probably is working properly but since Hulu need to access to the proxy I can see that at the moment I check it on my end the proxy says fail, so this means that there’s an extra filter on your connection that is not letting the app to access to the proxy. When I check the one on your phone it says pass”
The last sentence is a reference to the fact that when I access Hulu on my phone with mobile data (slightly different IP address) it works OK
Wonder if that was part of the problem for me today too. I tried to download a Windows iso directly from Microsoft earlier and it kept spitting out that I was not allowed to download it, as my location and IP address was being obfuscated.
I just started getting the issue. I’m on T-mobile network. I’ve been watching videos fine, I paused the video for a couple minutes and when I tried to start it again I get the same error message… Not sure what is going on.
I’ve been getting this intermittently but it happens when I’m just using cell service. I then connect to my TMobile WiFi and it starts to work. I’m suspecting it’s an error code that they are applying to any connectivity issue, not just VPN or region issues. Can’t be bothered to apply the correct error code?
I been getting this error too. It seems to be something wrong with my wifi. I live in South Carolina and have comporium internet. When I use Hulu on my phone with my data. It’s fine. But when I try to use it on my phone with the wifi, it shows the error. I can’t even screenshare from my phone to the TV with my data
This is not Hulu with live TV just the regular Hulu (magenta Max deal). I am on chat support with Hulu at the moment. They seem to want to blame T-Mobile at the moment
Hulu with Live TV is especially bad for some ISPs as they rely exclusively on geolocating IP addresses, which is mostly a crapshoot‡. Not sure about DTV but I know YouTube TV allows you to verify your actual location with your phone if IP geolocation is wrong.
(‡ I had AT&T for a while and it would say I was in San Diego all the time despite being in the Southeast. I had Windstream and it was a toss up whether it would say I’m in my actual town, the closest city they serve, the closest major metro area (Charlotte), or Little Rock, Arkansas, where their HQ is/was.)
If they are still blaming each other there is another possibilty, maybe. If the IP via your gateway did change recently for whatever reason, you may have gotten a “bad boy” address. One that for some reason is restricted. a prior user did something wrong when on it.
Normally people that game with this service reboot the gateway until they get a more open NAT. Might be worth a try, power the gateway down for a minute then plug it back in. Hopefully as it gets a new connection to the network a new IP will be assigned for it.
I know mine will switch IPs if it connects to a different tower at times. All I got, worth a try if T-Mobile or HULU hasn’t figured it out yet.
EDIT: NVM saw you edit on OP, willing to bet that is what it was, a bad IP restricted by HULU.
