Edit update: I contacted Atlas Earth support and they fixed the problem the same day! Wow!
Well, it’s been 24 hours and I have missed the payout for my third Atlas arcade game. This most recent one was Family Island. It is quite a grind from level 20 to level 30. But the payout is like 450 atlas bucks. I got my atlas bucks for every other level though.
I also didn’t get the final tier for top troops and the digging grinding game.
I’ve sent the support emails and had no reply. I guess this is mostly just a vent, but it does make me less excited to play the game. Anyways, happy 4th!
Contact Atlas Earth support, not Atlas Arcade support.
When I messaged atlas support chat I recieved the 334 missing AB within the day
I had the same issue with family island but from another app, eureka surveys. Be thankful atlas will more than likely credit you the missing AB, because I’ll never see the money I should have gotten from the site I used. Playtime web, which is the arcade, definitely has some issues, and thankfully atlas seems to make up from their faults.
I had a similar issue but I didn’t get my atlas bucks because apparently the vendor flagged my account for VPN use due to something regarding IP addresses despite the fact I’ve never used a VPN on my phone and only ever on my PC to watch videos and such not available in my region and that was years ago before I even got atlas earth and I don’t pay for that VPN anymore. I’m not sure if I’m gonna get the AB for it I talked with a mod but tbh it feels like I’m not gonna get the AB sadly.
Thank you! I just sent them a message too.
I have too, but that is not the norm. It could take up to 7 business days depending on ticket volume.